Job Description

Job Description

Job Description

Position Summary:

The Assistant Community Manager works closely with Community Managers, residents, and others to oversee all aspects of a building's maintenance and occupancy. This role requires regular communication with residents to ensure on-time rental payments are collected and proper adherence to lease agreements. The Assistant Community Director also provides direct assistance to residents to troubleshoot any property-related issues, to include hiring and working with professional services. 

Duties and Responsibilities:

· Assists in the day-to-day operations of the community, occupancy, and maintenance needs.

· Communicates with residents regarding property-related issues and helps address general maintenance needs.

· Collaborates with property management team to produce advertising materials.

· Meets with prospective residents to tour the community, receive rental applications and explain terms of occupancy. Lease administration, renewals, etc.

· Processes applications and conducts credit checks.

· Collects monthly fees and maintains records of payments and rental activity.

· Assist with budget preparation and financial reports.

· Coordinates with outside vendors to arrange for trash removal, maintenance, and assessing damages for vacant units.

· Investigates and helps to resolve complaints, disturbances, and violations.

· Complies with anti-discrimination laws with regard to housing, renting and advertising.

Physical Requirements:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Regular walking, sitting, lifting, and stooping.

Preferred Qualifications and Skills:

· Excellent communication and interpersonal skills

· Detail oriented and highly organized

· Strong customer service skills

· Skilled in time management and the ability to prioritize tasks

· Excellent critical thinking and problem-solving skills

· Solid understanding of anti-discrimination housing laws

Education, Experience, and Licensing Requirements:

· High school diploma or equivalent (bachelor’s degree in business, management or real estate preferred)

· Previous experience in property management or real estate

· Holds an IL Real Estate Leasing License or will to obtain within 45 days.

· Solid knowledge of property management software, Yardi, Entrada, CRM, and Revenue Management.

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