Job Description

Bilingual Account Manager, Group Sales

EF Go Ahead Tours

Cambridge, MA 

Start Date: September 2nd, 2025

Application Deadline: August 4th, 2025 

For consideration, applicants must be living in the state of MA or within commutable distance to our Cambridge, MA office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For 30 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.

The Role:

In the role of Account Manager, you will use your keen attention to detail to support Group Coordinators in preparation for their trip. You will manage the pre-departure details of the group and follow through with requests to ensure a beautiful customer experience from enrollment through departure.

You’ll start as a Support Account Manager, training while supporting insurance upselling, providing support for Regional Account Managers, out-of-office coverage for regions, and flexing your sales skills across territories. This role is designed to set you up for success—giving you the tools, exposure, and experience needed to thrive. Once you're fully ramped up and a region opens up, you’ll step into your own Regional Account Manager role.

As an Account Manager, you will be able to participate in the Sales Development Leadership Program. This is designed to accelerate the careers of high-performing candidates and prepare them for leadership in business. You will play a critical role in developing customer acquisition and retention strategies and identifying opportunities to improve the customer experience. Benefits of the program include training in sales, product development, marketing, and industry trends as well as presentations and public speaking opportunities. This is a great way to build your career with a global leader!

Key Tasks:

• Manage group trips within your region by speaking with Group Coordinators about service revenue and other pre-departure questions 
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure 
• Initiate and follow-up on Group requests as the liaison between Group Coordinators and internal EF Go Ahead departments 
• Maintain an in-depth knowledge of our product, processes, and internal systems 
• Support efforts to grow the Groups Travel Program by utilizing the sales process to encourage Group Coordinators to set up future tours 

A Successful Groups Account Manager Will Be:

• Fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers 
• A self-starter who is confident and decisive when faced with a challenge 
• A positive presence with strong verbal & written communication skills 
• A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset 
• A fan of details and organization 
• A natural relationship builder who can foster loyalty 
• A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to regional growth 
• A goal-hitter who understands how to get the job done 

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect: 

• Commitment to professional growth: robust monthly calendar of trainings and workshops 
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays 
• Exciting business travel opportunities 
• 25% company match on your 401(k) contributions 
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance 
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs) 
• Access to fertility care and family-building support 
• Wellness benefits including a yearly fitness reimbursement 
• Frequent social and learning events, including access to our employee-run resource groups 
• Robust Employee Assistance Program 
• Tenure-based sabbatical eligibility 
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more) 
• Discounts at local venues and businesses 
• In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday. 
• Compensation: First-year Account Managers have an on-target earning potential of $70,000 (base salary starting at $50,000 and $20,000 bonus potential). In addition, there is uncapped bonus for exceeding sales goals. You are eligible for a promotion to Senior Tour Consultant after 2 years of successfully exceeding goals and excellent performance with an increased OTE of $95,000 ($65,000 base and $30,000 bonus potential). Full comp plan details, and future earning potential, will be reviewed during the interview process. 

About EF Go Ahead Tours

At EF Go Ahead Tours we believe in the power of travel to widen your eyes, broaden your mind and see the world and yourself in entirely new ways. For over 30 years we’ve guided travelers - from young professionals to retirees, solo travelers to entire families, on carefully crafted journeys. To us, each experience is an opportunity to not just create unforgettable moments, but to inspire greater understanding between people and cultures. Every day our global team comes to work hoping to help as many people as possible share in those experiences.

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance….Sports…Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. 

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.

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