Job Description

The Board of Industrial Insurance Appeals (BIIA) is seeking a dynamic, seasoned leader. This is a challenging and rewarding opportunity for the right individual to make a difference through serving the state of Washington. Our people are our most valuable resource: energetic, innovative thinkers who care equally about producing quality work, serving the public, and developing a culture that is great for all our employees.

About the Agency

The BIIA rules on approximately 11,000 annual appeals related to orders, decisions, and awards of the Department of Labor and Industries. The BIIA plays a significant role in the state's multi-billion-dollar industrial insurance economic sector. Key stakeholders include the Office of the Attorney General, the Department of Labor and Industries, and business and labor groups representing over 179,000 employers and more than 3,000,000 workers. The agency has approximately 160 FTEs and a biennial budget of approximately $56 million. Headquartered in Olympia, the BIIA also has staffed offices in Lakewood, Renton, Richland, Spokane, and Yakima. The BIIA's mission is to serve the public by resolving appeals in a consistent, impartial, timely, and efficient manner. The agency's jurisdiction includes disputes involving workers' compensation, premium assessment, industrial safety and health, and crime victims' compensation, among others. The agency is also the final authority on all proposed claim resolution settlement agreements. The Board is a fulltime, quasijudicial, threemember board appointed by the Governor and confirmed by the Senate.

The BIIA is a great place to work! We offer flexibility and mobility in the workplace, including flexible schedules, telework, and infants at work, to enhance work/life balance, to improve wellness, and to support a productive work environment, increased job satisfaction, and engagement. You can read employee testimonials on our website at

About the Position

Reporting to the three Board Members, the Chief Administrative Officer serves on the Executive Leadership Team and is responsible for management oversight, administration, and daytoday operations of the agency's Administrative Services division (25 FTE). The division is responsible for Information Services, Budget, Fiscal/Accounting, Purchasing/Contracting, Facilities, Telecommunications, Public Records, Risk Management, Safety, and Mail operations.

Primary Responsibilities

• Provides strategic leadership and direction to division staff. Directly supervises the Chief Financial Officer, Chief Information Officer, and Facilities and Telecommunications Manager.
• Maintains and champions a work environment that fosters respect, trust, integrity, diversity, equity, inclusion, professionalism, accountability, and continuous improvement.
• Manages initiatives to improve agencywide organizational performance, processes, and culture.
• Participates in strategic planning activities. Advises Board Members on budget, information services, facilities, etc.
• Works closely with the Chief Judge and Human Resources Manager to develop and implement policies and monitor agency compliance with policies and procedures.
• Plans, organizes, develops, prepares, and submits all elements of the multifund agency biennial ($56 million) and supplemental proposals. Ensure the agency has the necessary FTEs and financial resources to operate effectively. Allocates and approves expenditures. Approves agency Fiscal Notes and Fiscal Impact Statements.
• Ensures compliance with Executive Orders and Directives from the Governor's Office. Ensures compliance with Department of Enterprise Services (DES), Office of Financial Management (OFM), legislative, and Washington Technology Solutions (WATech) reporting requirements.
• Serves as the Appointing Authority for the division, and has final authority for all personnel actions (i.e., hires, discipline) in the division.

The Ideal Candidate

For this critical role, the BIIA seeks an experienced, dynamic leader who is deeply committed to the agency's success and has a general understanding of the nature and importance of the BIIA's work. Candidates should have a proven record of success as a senior leader and as a strategic bigpicture thinker. The ideal candidate will maintain and champion a work environment that fosters respect, trust, integrity, diversity, equity, inclusion, professionalism, accountability, and continuous improvement.

Qualifications

• A bachelor's degree or higher with a major in business administration, political science, public administration, finance, or related field and at least six (6) years of experience as a midlevel or higher manager OR a combination of education and relevant experience equivalent to ten (10) years. The experience must include experience in the following:
• Leading teams with a collaborative leadership style.
• Linking management and administrative efforts to improving program performance.
• Taking risks and experimenting in an effort to improve service to customers.
• Exceptional interpersonal and communications skills; ability to adapt communications to technical, professional, and managerial audiences and negotiate effectively with internal and external stakeholders.
• Professional work experience characterized by increasingly responsible positions in a field such as budget, accounting, human resources, or information technology.
• Demonstrated ability to lead positive organizational change.

Desirable Qualification

• Central budget office experience or large agency program equivalent in a Washington state agency, which includes direct communication with OFM and Legislative staff regarding budget issues.

Leadership Competencies

• Leadership, Performance and Accountability: Serves as an effective leader consistent with the agency's mission and values.
• People Management: Effectively manages human resources in a consistent and equitable manner.
• Decision Making: Uses knowledge and understanding of the organization to make sound and logical decisions and takes actions that contribute effectively to organizational goals.
• Knowledge and Learning: Develops and maintains a knowledge base, including a deep understanding of agency programs, authorities and resources and a commitment to learning.
• Strategic Thinking: Develops innovative ideas that provide solutions to all types of workplace challenges.
• Conflict Management: Effectively works with others to understand interests and actively strives to achieve agreements or resolve differences in a timely manner.

BIIA Core Competencies

• Accountability: Takes responsibility for own actions and can be relied upon to achieve excellent results with little oversight.
• Adaptability to Changing Needs/Flexibility: Embraces changing business needs and adapts approach, goals, and methods to achieve success.
• Customer Focus: Builds and maintains internal and external customer satisfaction with the services offered by the organization.
• Diversity: Recognizes the value of cultural, ethnic, gender, and other individual differences. Understands differences in and responds appropriately to others.
• Effective Respectful Communications: In a respectful manner, conveys clear messages that are effective in communicating information and ideas with others.
• Ethics and Integrity: Earns trust, respect, and confidence of coworkers and customers through honesty, candor, and professionalism in all interactions.
• Relationship Building: Builds constructive working relationships characterized by a high level of teamwork, cooperation, and mutual regard.
• Safety Focus: Adheres to all workplace safety laws, regulations, standards, and practices.

Statewide Equity Competencies

• The ability to take action to learn and grow: Takes responsibility for knowing their own strengths and weaknesses and uses their learning to make government programs and processes more efficient and effective to serve all in Washington.
• The ability to take action to meet the needs of others: Flexible, adaptable, customerservice focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Total Compensation

This position includes medical, dental, life insurance, longterm disability, retirement, deferred compensation, flexible spending account, dependent care assistance, paid time off (sick leave, vacation leave, personal holiday), 11 paid holidays, and an Employee Assistance Program. Tuition reimbursement is available for eligible employees subject to guidelines and funding. You can find more information about benefits at Benefits - careers.wa.gov.

Special Notes

• This position is exempt from Civil Service.
• The official duty station is the Olympia Office; however, remote work is an option. The incumbent will be expected to work inperson in the Olympia office as needed. Travel to other BIIA offices or to attend offsite meetings is required on occasion.

Application Process

Interested candidates must apply online and attach the following:

• A cover letter specifying how you meet the qualifications listed above (no more than two pages).
• A current resume.
• A list of at least three professional references.

Please attach the required documents in the provided attachment section of the online application. Only applicants who meet the required qualifications and submit all of the required documents by the closing date will be considered.

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