Job Description
Your Work Matters. Your Voice Counts. Your Journey Starts Here.
Are you interested in joining a dynamic team?
Are you a continuous learner who thrives in a collaborative environment?
Are you interested in joining a team where your work truly matters?
Step into a role where you'll make a real impact-join us as a Client Services Consultant II at MetLife, one of Fortune's top 25 best places to work. Here, you'll be at the heart of delivering exceptional service to National Account clients (5,000+ lives), shaping their experience and exceeding their expectations.
As a Client Services Consultant II, you'll:
* Own the Client Experience: Take full accountability for day-to-day service support, partnering closely with Account Executives and leading the administration of multiple complex clients.
* Lead with Purpose: Coordinate and facilitate client meetings, prepare impactful materials, and drive finalist and stewardship meetings.
* Think Consultatively: Offer creative, consultative solutions and identify innovative plan design alternatives.
* Deliver Excellence: Provide timely, outstanding customer service and foster lasting client satisfaction.
* Shape Strategy: Lead account audits, strategic planning, and partner with financial teams to deliver insightful client reports.
* Share Your Expertise: Serve as a key resource and subject matter expert for Customer Unit and National Accounts.
* Drive Growth: Support RFP responses, facilitate contract execution, and ensure compliance.
* Stay Ahead: Keep up with industry trends, competitor products, and legal developments.
* Master the Details: Apply analytical skills to MetLife's group products, services, and systems.
What You Bring (Required Qualifications):
* 3+ years of insurance/account management/client service experience
* Passion for client service and continuous learning
* Excellent organizational, interpersonal, and communication skills
* Ability to work autonomously, prioritize, and remain flexible
* General understanding of employee benefits
* Proficiency with Microsoft Office, Teams, and Webex
* Self-motivation and proactive personal development
* Willingness to travel (10%)
* High School Diploma or equivalent (bachelor's degree preferred)
* Experience with Disability products and project management preferred
What You'll Experience:
* A culture of support, collaboration, and purpose.
* Opportunities to grow, learn, and advance your career.
* Recognition for your impact and achievements.
* A team that celebrates you and your contributions.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at
[email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Job Tags
Contract work, Work at office, Flexible hours,