Job Description

Job Summary:

The Clinical Education Support Specialist has a clinical role and a non-clinical role. The clinical role is the role of the dental assistant in a clinical practice, including patient care and general clinic administrative procedures, and maintenance. The non-clinical role is aimed at supporting education courses, including enrolling students, shipping/receiving, and administrative-related course responsibilities, and placing orders in a procurement system. Under the direction of the Las Vegas Global Education Center Manager & Chief Clinical Officer, the specialist role works closely with the education, marketing, and sales teams to facilitate enrollment, participation, and organize education course fulfillment.

Essential Job Duties and Responsibilities:

• Clinical dental assisting activities - 25% of the time
• Supports dental care delivery by preparing the treatment room, patient, instruments, and materials.
• Performs procedures in compliance with the State of Nevada State Board of Dental Examiners, including restorative and/or surgical procedures.
• Prepares the treatment room for patients by following prescribed procedures and protocol; readies patients for dental treatment by welcoming, comforting, seating, and draping patients.
• Provides information to patients and employees by answering questions and requests.
• Assembles instrumentation by sterilizing and delivering instruments to the treatment area, positioning instruments for the dentist’s access, suctioning, and passing instruments.
• Provides materials by selecting, mixing, and placing materials on instruments and in the patient’s mouth.
• Provides diagnostic information by exposing and developing radiographs.
• Is actively involved with laboratory procedures, including pouring, trimming, and polishing study casts, intraoral scanning, and denture services.
• Maintains patient appearance and ability to masticate by fabricating temporary restorations and cleaning and polishing removable appliances.
• Helps the dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
• Documents dental care services by charting in patient records.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations in accordance with the Dental Board of Nevada.
• Protects patients and employees by adhering to infection-control policies and protocols.
• Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
• Maintains dental supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.
• Is comfortable in an educational environment, including video recording, photography, and providing patient care in front of an audience.

• Support education and education courses - 75% of the time
• Maintain inventory, process, and organize commercial and education hands-on materials.
• Coordinate, organize, and assist management of shipping and receiving, and any other materials for education courses.
• Perform mailing duties of advertisements, brochures, technical information, etc.
• Monitor, assist, and coordinate education courses and related social activities.
• Produce models, dentures, and other hands-on related materials for assisting commercial & education teams.
• Participate in workshops and educational courses, including presenting, speaking, and engaging with prospective customers and partners at industry events, giving them a full understanding of the company's solution and business.
• Collaborate with the Global Education Center Manager, Tradeshow and Events Assistant Manager, and education/clinical teams on education courses.
• Collaborate with the Global Education Center Manager, Tradeshow and Events Assistant Manager, and education/clinical teams on tradeshow and venue activities.
• When needed, be available for weekday evening, Saturday, and Sunday education course programs and/or activities.

Education, Experience, Skills, & Abilities:

• Completion of a certified dental assistant training program required; preference for licensure as a registered dental assistant (RDA).
• Preference for at least 2 years of clinical experience as a dental assistant; experience with implant dentistry, surgical, and restorative procedures preferred.
• Radiographic certification is required.
• The ideal candidate possesses the 3 Ps (Professionalism, Patience, and a “People-First” attitude).
• High school diploma or a general education degree (GED) is required.
• E-commerce, Magento, and Zoho Desk experience preferred but not required.
• Must be comfortable working independently and be a strong team player.
• Attention to detail and a high level of accuracy; ability to be resourceful, expedient, and a problem solver is required.
• Organized, team-oriented, collaborative personality, able to adapt to changes, and someone who doesn’t get flustered easily.
• Ability to achieve targets.

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