Job Description

Job Description

Job Description

Located in Jacksonville, IL

Salary: $16-$17/HR +

Customer Service Representative
Jacksonville, IL | Full-Time | $16-$17/hr

A well-established, family-owned company in Jacksonville, IL is looking for a Customer Service Representative to join their office team. This role is a key point of contact for customers, helping to ensure orders are accurate and issues are resolved quickly. The environment is professional, supportive, and stable, with room to grow.

Schedule Options:

• Monday-Friday
• 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM

What You'll Be Doing

• Serve as a primary point of contact for customers in your assigned regional territory
• Coordinate and manage customer orders and inquiries via phone, email, mail, and Live Chat
• Provide product and service information, and resolve any issues that arise with current or future orders
• Work closely with Sales Representatives to ensure customer satisfaction
• Use multiple systems to process orders and maintain accurate records

What We're Looking For

• Previous customer service experience in an office, call center, or order-processing environment
• Comfortable handling phone and email communications with customers
• Strong attention to detail while working with multiple systems
• Professional, organized, and reliable

Why This Role

• Stable, well-established company
• Nice office environment
• Opportunity to support customers in a meaningful way
• Competitive pay: $16-$17/hr

This role is ideal for someone who enjoys helping customers, managing details, and working in a professional office setting. Apply today for immediate consideration!

#2876OS

Express Office: Jacksonville

901 West Morton Avenue

Suite 104

Jacksonville, IL 62650

Job Tags

Full time, Work at office, Monday to Friday,

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