Job Description

Job Description and Duties

Anticipated Interview Dates: We anticipate holding in-person interviews beginning the week of July 14, 2025. We look forward to meeting you!

Telework Information: Act quickly to apply for this hybrid position, where you’ll enjoy up to 40% (two days) remote work, each week!

Our Enterprise Desktop Support Section is currently seeking two Information Technology Associates (ITA) within the Benefits & Financial Desktop Support Unit and Administration & Member Desktop Support Unit to provide hardware and software support within the organization. These positions have the same duties and responsibilities; the only difference is the enterprise divisions they support.

The Information Technology Services Branch (ITSB) provides most, if not all, of the technology services that support the CalPERS lines of business. The organization includes a data center, programming maintenance and development staff, business development including business relations, business process improvement and project and portfolio management. ITSB is committed to providing the technical leadership, increased business alignment, talent, transparency, and accountability in support of all the CalPERS strategic business objectives.

Under the direction of the Information Technology Supervisor II of the Enterprise Desktop Support Section, the ITA’s duties include but are not limited to:

• Provide hardware and software support ensuring that computer and peripheral equipment is in full working order.
• Deploy images and move and setup computer equipment as necessary (up to 50 lbs).
• Install, update, and test a variety of software products.
• Assist customers to ensure positive resolution of incidents and requests.
• Assist senior staff on projects including but not limited to hardware and software refreshes.
  

Unit-Specific Focus:

• The Benefits & Financial Desktop Support Unit serves divisions focused on benefits administration, facilities, and financial operations.
• The Administration & Member Desktop Support Unit supports divisions responsible for administrative functions and member services.
  

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You will find additional information about the job in the .

Special Requirements

Statement of Qualifications

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.

The SOQ must be typed, titled “Statement of Qualifications,” and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point.

1. Describe a specific time during your professional career when you led the implementation of a new IT process, system, or tool. What was your role and how did you ensure its success?
2. Think back to a situation where you had to make a decision without having all the necessary information. Describe the circumstances and how you handled it.
3. Reflect on a time you had to communicate a complex technical topic to a non-technical stakeholder. Describe the topic and how you ensured they understood.

Minimum Qualifications

All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."

Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• A+ Certification or comparable on the job training
• Ability to troubleshoot and resolve PC and laptop hardware issues, install hardware including hard drives, memory, monitors, keyboards, mice, and USB drives
• Ability to install software and troubleshoot issues
• Ability to communicate effectively with all staff levels
• Proven customer service skills

Benefits

CalPERS team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members. Benefit eligibility may depend on length of service and collective bargaining agreements.

Some added benefits CalPERS offers include:

• Alternate Work Schedules
• Flexible Work Hours
• Onsite childcare facility
• Onsite fitness center
• Onsite café and nearby restaurants
• Free onsite parking available Mondays and Fridays, subject to change
• Free offsite parking available with shuttle service Tuesdays, Wednesdays and Thursdays

For more details about employee benefits, visit the California Department of Human Resources website.

Additional Information

Live Scan
Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting.

CalPERS Disclosure Requirements
If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700)

Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver’s license, equal employment opportunity data, examination scores, and LEAP status.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - In addition to completing your online job application, you must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Please see the Special Requirements section for instructions and questions for the SOQ. Applications received without an SOQ will not be considered.

Job Tags

Permanent employment, Full time, Remote job, Flexible hours, 2 days per week, Monday to Friday,

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