Job Description

Job Posting

Perform complex (journey-level) supervisory and technical program assistance work. Work involves ensuring accurate and timely entry of data into a computerized information system within the Texas Highway Patrol Division. May train others. Work under general supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Duties / Responsibilities:

1. Perform data entry and verification of data files for the Texas Highway Patrol Division.
2. Supervise administrative support personnel to accomplish daily activities.
3. Assign duties, determine work priorities and advise on work-related issues and questions.
4. Prepare performance evaluations, counsel subordinates and approve leave requests.
5. Train employees on routine clerical duties, new methods and Department and Division policies and procedures.
6. Respond to requests from the Department, law enforcement entities, court personnel or general public for information regarding traffic citations, applicable judges and/or statistical data.
7. Maintain appropriate records and files on subordinates.
8. Provide technical assistance with troubleshooting AIS computer hardware and software problems.
9. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
10. Perform other duties as assigned.

Qualifications:

General Qualifications and Requirements:

• Education High School Diploma/equivalent.
• Experience Minimum of three (3) years experience performing data entry; operating a personal computer, mainframe computer or other data entry peripheral equipment. Supervisory or team lead experience preferred.
• Licensure and/or Certification If driving is required, must possess a valid driver license from state of residence.
• Regulatory Knowledge Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
• Supervisory/Managerial/Leadership Skills Knowledge of management and supervisory methods and principles, performance/productivity standards, and fiscal/budget management. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals.
• Technology Must possess a working knowledge of Texas Law Enforcement Telecommunications System (TLETS), National Law Enforcement Telecommunications System (NLETS) and statistical tools. Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems.
• Interpersonal Skills Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS core values: Integrity, Excellence, Accountability, and Teamwork.
• Organizational and Prioritization Skills Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
• Presentation/Communication Skills Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.
• Research and Comprehension Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.
• Analytical Reasoning/Attention to Detail Must demonstrate an ability to examine data/information, discern variations/similarities, and be able to identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
• Confidentiality and Protected Information Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
• Safety Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
• Travel and/or Schedule Occasional travel for training and presentations. May be required to work hours outside of normal shift due to special assignments/projects.

Physical and/or Environmental Demands:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment: Office; Ambulatory skills, e.g. stand, walk, sit; stoop; Hand-eye coordination and arm/hand/finger dexterity; Ability to speak, hear, and exercise visual acuity; Ability to transfer weights of twenty (20) pounds anticipated for this position; Driving requirements: Occasional (5%).

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