Job Description

Position Summary

The Fraud Analyst is responsible for protecting company assets by identifying, investigating, and preventing fraudulent account activity. This role requires a meticulous and analytical professional who can analyze historical data, manage investigations, and collaborate across departments to mitigate risk. The ideal candidate will be adept at utilizing our internal systems to detect and respond to emerging fraud trends.

Principal Duties & Responsibilities

• Fraud Detection & Monitoring : Actively monitor the internal Suspicious Activity Report and other reporting sources to detect and triage potential fraudulent account activity in a timely and accurate manner. (Intermediate)
• Case Investigation: Conduct comprehensive and confidential investigations of known and suspected fraudulent account activity from internal sources, gathering evidence and documenting all findings. (Advanced)
• Trend Analysis & Risk Mitigation: Analyze transactional data and account activity to identify patterns, trends, and typologies associated with fraudulent attempts. Develop and present recommendations for system enhancements and process improvements to mitigate future risk. (Advanced)
• Cross-Functional Collaboration: Effectively interact and communicate with various internal departments, including Tech, Sales, Client Experience and Claims to implement preventive measures and share intelligence on fraud threats. (Proficient)
• Record & Case Management: Maintain a precise and detailed written record of all identified fraudulent activities, investigation steps, and outcomes to ensure data integrity and support reporting requirements. (Expert)
• Cyber Threat Assessment: Facilitate an annual cybersecurity threat assessment that analyzes emerging threats and attack methodologies prevalent in adjacent industries. Advise internal technology teams on the evolving threat landscape and provide high-level, strategic recommendations to proactively mitigate future risks. 
• Special Projects: Perform special projects and other assigned duties related to fraud and risk management as directed by leadership, contributing to the overall goals of the department. (Proficient)

Requirements

Knowledge, Skills, & Abilities Required

• Analytical Skills: Strong ability to collect, analyze, and interpret complex data sets to draw actionable conclusions.
• Investigative Acumen: A detail-oriented and inquisitive mindset with the ability to conduct thorough and objective investigations.
• Technical Proficiency: Experience with fraud detection software and data analysis tools.
• Communication: Excellent written and verbal communication skills, with the ability to articulate complex findings clearly and concisely to different audiences.
• Collaboration: Proven ability to work effectively in a team environment and build strong relationships with internal partners.

Credentials & Experience

• Education: Bachelor’s degree from an accredited institution in Accounting, Finance, Information Systems, or a related field is required. 
• Experience: 2+ years of direct experience in a fraud detection, investigation, or risk analysis role, preferably within the insurance or financial services industry.

Benefits

NOTE: This position pays between $70,000.00 - $90,000.00 annually plus bonus potential.

BENEFITS

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Matching
• Flexible Spending Accounts
• Health Savings Accounts
• Disability & Life Insurance
• Employee Assistance Program
• LegalShield
• ID Shield
• Commuter Reimbursement Plan
• Tuition Reimbursement 
• Bonus Pay - This position falls under our “Corporate Bonus Plan” which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment.

ADDITIONAL BENEFITS INCLUDE:

• Wellable membership 
• Telescope Health (telehealth) through Accresa
• Intellect (mental health) application
• Employee engagement activities, including voluntary events, raffles, book club, and more!

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