Job Description
At TEKsystems we are working with a local company seeking a detail-oriented and analytical Fraud Analyst to join their fraud prevention team. This role is responsible for detecting, investigating, and resolving digital fraud across online banking and digital payment platforms. The ideal candidate will have experience in fraud detection, risk management, or business analysis within the financial services industry, and will be adept at identifying suspicious patterns and mitigating potential losses.
Key Responsibilities
- Analyze transaction and customer data to identify patterns indicative of emerging fraud risks.
- Review fraud alerts, transaction queues, and daily reports to detect suspicious activity.
- Set up and document fraud cases, conducting in-depth investigations using internal systems and tools.
- Identify anomalies and implement measures to prevent fraud, including transaction cancellations and access restrictions.
- Analyze recorded phone interactions to detect behavioral red flags.
- Apply behavioral analysis techniques to identify fraudsters during calls.
- Maintain accurate documentation of investigations, actions taken, and outcomes.
- Assist in developing and refining fraud detection policies and workflows.
- Recommend improvements to customer authentication and fraud prevention strategies.
- Contact customers flagged for suspicious activity to gather detailed information.
- Conduct interviews to document fraudulent incidents thoroughly.
- Provide empathetic support to affected customers while maintaining professionalism.
- Record customer interactions to support investigations and future fraud prevention.
- Collaborate with internal departments to confirm fraud cases and recommend actions.
- Distribute fraud-related alerts and updates across the organization.
- Support other teams with fraud-related inquiries and training.
- Coordinate with vendors to adjust system configurations in response to fraud trends.
Required Qualifications
- Minimum 3 years of experience in digital fraud investigations, risk management, or business analysis within the financial industry.
- Strong analytical mindset with the ability to detect data discrepancies and patterns.
- Excellent verbal and written communication skills.
- Must be located in Hawaii.
- Pay and Benefits*
The pay range for this position is $40.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Workplace Type*
This is a hybrid position in Honolulu,HI.
*Application Deadline*
This position is anticipated to close on May 31, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. TEKsystems
Job Tags
Temporary work, Local area,