Job Description

MW Partners is currently seeking a HR Consultant to work for our client who is a well-known leading utilities company.

Responsibilities and duties:

• Provides centralized human resource services spanning payroll, benefits and other transactions through the HR service center (HRSC)
• Ensures efficiency of service center operations, technology and transaction processes
• Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs
• Coordinates services with the human resource information systems, human resource program managers and technology specialists
• Responds to inquiries to the Human Resources Service Center via telephone or the case management tool in a fast-paced environment, identifying and escalating process inefficiencies and failures
• Utilizes case management tools to track, monitor, and respond to requests from employees, leaders, vendors, and applicants
• Utilizes standard operating procedures and policies to assist employees, leaders, vendors, and applicants on a wide variety of detailed HR related topics
• Ensures employment files align with departmental guidelines and regulatory requirements by completing file audits for both new hires and transfers
• Conducts regular audits and reviews of HR service delivery processes, systems, and documentation to ensure compliance with internal policies, legal requirements, and industry standards
• Completes termination requests within applicable systems; corrects file feed exceptions
• Works with HR partners to complete weekly, monthly, and annual reporting and audits as needed, leading the documentation of HR service processes for the HR service center
• Participates in the development and delivery of training for internal staff, specialist groups, or others as needed
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Requirements

• Bachelors in Human Resources Management or equivalent years of experience
• Three or more years of experience in a HR related discipline.
• Minimum (2) years office/clerical support experience in HR related field
• Typing of at least 40 wpm
• Knowledge of business office operations, of filing and administrative clerical operations
• Proficient with Windows 2000 Microsoft Package (Word, Excel, Powerpoint, etc.)
• Ability to communicate effectively both orally and in writing with employees and the general public, to maintain confidentiality in daily operations, and to conduct daily duties in a professional appearance and manner

Desired Skills

• HR Systems & Case Management Proficiency
• Regulatory & Policy Compliance
• Communication & Customer Service
• Analytical & Problem-Solving Skills
• Collaboration

For a confidential discussion or to find out more, contact Itishree Mohanty on 909-264-1791 or apply now.

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