IT Desktop Support Engineer (Contractor) Job at MediaTek, San Jose, CA

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  • MediaTek
  • San Jose, CA

Job Description

We are seeking one Desktop Support Technician (Contractor) to provide Windows and Linux (Ubuntu) support at our San Jose office in California.

*Remark: Employed through our third party staffing firm. Work location could be San Jose, CA.

Job Description

  • Solid experience with Windows platform support and relevant troubleshooting.
  • Basic Linux (Ubuntu, macOS) operation and troubleshooting
  • Experience with Cisco IP phone and Video Conference system maintenance
  • Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
  • Solid experience with MS Office365 support
  • Experience in antivirus/malware incidents cleanup on Windows platform
  • Good communication skill and customer oriented
  • Good problem solving skill and be able to work independently
  • Be able to remote support user over the phone
  • Hold positive working attitude and be a committed team player
  • Provide basic user training on IT fundamental services introduction
  • Must be detail-oriented ,accurate and well organized
  • Knowledge of Remedy Incident Management system is a plus
  • Ability of speaking Mandarin is a plus

Requirements

  • Team up with IT groups in the US and Taiwan (HQ) for Windows environment support
  • Printer/fax/copier and Video conference equipment configuration and maintenance
  • OA/RD tickets/requests follow-up and urgent incident escalation in day to day work
  • Routine desktop/laptop hardware and software installation and troubleshooting , including virus/malicious programs clean up on problematic Windows clients
  • IT hardware inventory (laptop/desktop, spare parts) maintenance
  • Attend and actively participate in local OA ticket review meeting on a monthly basis
  • Escalate outstanding issues to local IT manager in accordance with published guidelines
  • Be able to work overtime on requested business demand such as office move support in the weekend

Job Tags

For contractors, Local area, Immediate start, Remote job, Weekend work,

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