Job Description

Job Description

Job Description

Let’s do great things, together!

About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary

Moda Health Coaches develop and implement behavior-based coaching programs and provide healthcare navigation support, including condition-specific disease management, for Moda members. This includes Moda 360 members and various participating employer groups, such as the City of Portland. Coaches collaborate with internal and external healthcare service teams, vendor point solutions, and community-based organizations to ensure coordinated, continuous care. Senior Coaches also contribute to project and quality improvement efforts, provide guidance and training, and assist with wellness programming and communications.

In addition to maintaining a member caseload, the Lead Health Coach plays a key role in supporting team development through mentorship and ongoing education. They also partner with leadership on strategic initiatives and program development. This is a FT WFH role.

Pay Range

$70,579.27 - $88,224.08 annually (depending on experience)
*This role may be classified as hourly (non-exempt) depending on the applicant's location. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Please fill out an application on our company page, linked below, to be considered for this position.

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Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education:

1. Associate degree, preferably in a healthcare-related field.
2. Certification as a National Board-Certified Health and Wellness Coach (NBC-HWC).
3. Specialty credential such as RDN, LCSW, or LPC is a plus.
4. Minimum of four (4) years of experience in a field related to health coaching is preferred.
5. At least two (2) years of experience in disease management or health coaching within a health plan or similar organization.
6. Experience working with individuals managing conditions such as diabetes, obesity, asthma, hypertension, heart disease, cancer, behavioral health, respiratory illness, or musculoskeletal conditions is preferred.
7. Thorough knowledge of health behavior change theories and their practical application.
8. Excellent communication, interpersonal, and presentation skills across diverse populations.
9. Strong cultural competence and the ability to integrate Diversity, Equity, and Inclusion (DEI) principles into coaching and communication.
10. Ability to work independently and collaboratively in a team-based environment.
11. Proficiency in Microsoft Office and the ability to learn proprietary systems and databases.
12. Proficiency in a second language is desirable.
13. Strong commitment to maintaining confidentiality.

Primary Functions:

1. Provide one-on-one coaching to members managing or at risk for chronic health conditions through multiple communication channels (virtual, phone, email, mail) to support disease prevention and self-management.
2. Use evidence-based guidelines to educate, support, and empower members in setting and achieving SMART health goals while building their capacity for self-management.
3. Conduct initial assessments of member health, including wellness vision, motivation, readiness to change, and health history. Document progress, behavior changes, and care gap closures in accordance with organizational policies and procedures.
4. Partner with internal and external healthcare teams to achieve Triple Aim goals: improving the member experience, improving outcomes, and reducing avoidable costs.
5. Contribute to the selection, development, and review of health education materials and member-facing wellness communications.
6. Deliver presentations to group employees on healthy lifestyle topics and chronic condition management.
7. Maintain up-to-date knowledge of vendor health management programs and refer members as appropriate.
8. Provide training and mentorship to Health Coaches by collaborating with the Supervisor and other team leads at Moda to support ongoing development and skill-building.
9. Collaborate with the Supervisor on strategic growth plans, proposals, group performance guarantees, specialty programs related to compliance and accreditation, quality improvement initiatives, and KPIs.
10. Maintain and update the Health Coach team policies and procedures. Participate in audits and engage other coaches in the process.
11. Perform other duties as assigned.

Working Conditions & Contact with Others:

• Remote office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need.
• Internally with healthcare services and various other departments. Externally with members, healthcare services, vendors, and community-based organizations.

Together, we can be more. We can be better.

Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

For more information regarding accommodations please direct your questions to Kristy Nehler and Danielle Baker via our [email protected] email.

Job Tags

Hourly pay, Work at office, Remote work, Work from home, Afternoon shift,

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