Job Description

Loaner Advisor

Mercedes Benz Fort Washington is looking for a customer facing candidate to join our team! A Loaner Advisor would work hand and hand with our service department to make sure our customers receive a grade-A experience when coming in for a loaner vehicle. In addition cashiering, scheduling appointments and greeting customers.

Experience Everything MileOne has to Offer:

• Competitive compensation
• Training and mentoring
• Great opportunities for advancement
• Positive, success driven work environment

Our MileOne Employee Advantage:

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Essential Duties:

• Answering incoming customer calls and making appointments
• Greet all customers, identify them, and verify Loaner agreement and reservation
• Facilitate the Courtesy Loaner Vehicle process; verifying and documenting all necessary driver information to provide for an efficient and timely rental and return experience
• Communicating with customers to answer questions and address concerns about their reservations or loaner car
• Assigning customers to their appropriate loaner car
• Support for the Service Advisors
• Checking loner car conditions and managing the fleet

Qualifications:

• Must have valid driver's license; with 2 or fewer moving violations
• Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Basic MS Office knowledge; computer software, internet proficiency and general mathematics skills

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

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