Job Description

Night Auditor

A Night Auditor is a dual-role hotel professional responsible for overseeing overnight front desk operations while completing the property's end-of-day financial processes. This position combines guest service and accounting responsibilities to support smooth, accurate, and secure hotel operations throughout the night. Key duties include checking in late-arriving guests, answering phones, addressing guest needs, balancing daily accounts, reconciling financial transactions, and preparing audit reports for management. The Night Auditor ensures exceptional guest service, maintains a safe and calm environment during overnight hours, and delivers accurate financial records to support the next day's operations.

Front Desk & Guest Relations

• Greet, check-in, and check-out guests professionally and efficiently.
• Assist late-arrival and early-departure guests with courtesy and accuracy.
• Answer phones, handle guest inquiries, and provide information about hotel services and local area.
• Address and resolve guest concerns promptly during overnight hours.
• Maintain a clean, organized, and welcoming lobby and front desk area in accordance with IHG standards.

Night Audit & Accounting

• Complete end-of-day financial reconciliations for all revenue outlets.
• Balance guest folios, room charges, cash transactions, and credit card postings.
• Generate, review, and distribute daily management reports.
• Investigate and correct discrepancies to ensure accurate financial reporting.
• Follow all cash-handling, security, and accounting protocols.

Safety, Security & Property Monitoring

• Conduct routine property walks to ensure guest safety and operational readiness.
• Monitor security cameras and report any unusual activity.
• Respond to guest emergencies and follow proper safety procedures.
• Ensure all exterior doors remain secure during the night.

Operational Support

• Prepare front desk and lobby areas for morning shift arrival.
• Communicate important information to housekeeping and maintenance teams for next-day operations.
• Process wake-up calls and handle overnight reservation requests.
• Complete required logs, documentation, and shift reports accurately.

Qualifications

• Prior hotel front desk or night audit experience preferred, but not required.
• Strong customer service and communication skills.
• Basic accounting or cash-handling experience preferred.
• Computer proficiency; PMS experience (IHG Concerto) is a plus.
• Ability to work independently with minimal supervision.
• High attention to detail, especially in financial tasks.
• Ability to stand for long periods and occasionally lift up to 25 lbs.
• Must be available to work overnight shifts, weekends, and holidays.

Work Schedule

• Overnight shift: typically 11:00 PM 7:00 AM.
• May include weekends, holidays, and extended hours based on hotel needs.

Benefits (If Applicable)

• Competitive pay
• IHG employee travel benefits
• PTO & holiday pay (per policy)
• Medical, Dental & Vision benefits for eligible employees
• Career growth opportunities within the hotel and company

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