Job Description

1. Receive and enter orders into API database assuring medical necessity complies with diagnosed symptoms ordered.
2. Schedule patients for sleep studies in a timely manner and in accordance with company policy.
3. Obtain demographic/medical information from patients during scheduling process.
4. Inform, educate and answer physician/patients' questions regarding sleep study process.
5. Communicate information received from patients, physician offices, and/or hospitals to the appropriate Persante employee(s) for action and follow-up.
6. Assure customer call turn around times are exceeded.
7. Review and verify source materials to determine accuracy and completeness of information according to Medicare-specified standards; follows up to correct or complete data.
8. Relies on instructions and pre-established guidelines to perform the functions of the job.
9. Learns how to appropriately apply department procedures & policies. Escalates issues to supervisor for guidance.
10. Performs a wide variety of tasks. A certain degree of creativity and latitude is required.
    Education and/or Experience - High school diploma or general education degree (GED); or one to two-years related experience and/or training; or equivalent combination of education and experience.
    Supports and adheres to HIPAA guidelines.

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