Job Description

Thanks for checking out our Patient Care Coordinator job post. We are an award-winning, one-on-one, manual therapy-based physical therapy clinic located in Fort Worth, Texas. Check out who we are in the following video: Because we’re growing, we are looking for a part-time or full-time Patient Success Coordinator to join our team. In this role you’ll be working to follow-up on the leads coming into our office, help with marketing strategy/efforts (via Facebook, YouTube, Google Adwords, Website, Keap, calls, text message), schedule appointments, meet with doctors, field questions, follow-up on inquiries, calling past patients, set up networking opportunities with other businesses, send out information packages, and assist in maintaining the integrity of the company’s database. You MUST have previous experience in SUCCESSFULLY SCHEDULING APPOINTMENTS and/or other relevant phone/in-person sales experience. Please ONLY apply if you have been SUCCESSFUL in the role of scheduling appointments and/or phone/in-person sales and prospecting, as the primary outcome of your role is to increase appointments each month. Responsibilities: • Work as a team to pick up any task needed (regardless of job description) • You will be working with insurance • Help the team meet their goals of helping patients stay on their plan of care (meet objections) • Help with marketing tasks/calling patients to check on them • May require some driving as needed Qualifications: Preferred: • 1 Year of Customer Service • You must be a team player and be good at multitasking • This position is multifaceted, and you must be willing to learn new tasks as they come up • You must be detail-oriented • Available to work 8 am - 5 pm • You enjoy being around people and can hold meaningful conversations with patients you may not know for longer than 20 minutes • You're thoughtful and thorough - you can answer people's questions in a way that increases the likelihood of them becoming a client • You are alert and aware - you're good at recalling names, faces, and personal details - so that clients always feel welcomed and remembered • You know what it means to provide a warm, welcoming, and world-class greeting and experience for clients • You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management • You follow through on commitments. You live up to verbal and written agreements without constant reminders • You have the ability to quickly and proficiently understand and absorb new information • You're proactive and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative • You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance Compensation: $18 - $21 hourly

• Work as a team to pick up any task needed (regardless of job description) • You will be working with insurance • Help the team meet their goals of helping patients stay on their plan of care (meet objections) • Help with marketing tasks/calling patients to check on them • May require some driving as needed • Scheduling appointments

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