Job Description
Description:
The Personal Banker position will be a critical role at our new Fort Wayne branch that will be located at 4910 E Dupont Rd. This branch is scheduled to open during the fall of 2025. During the training process and until branch opening, this position would be based primarily out of our Roanoke branch at 577 Geiger Dr Ste A Roanoke, IN with occasional training in Huntington as well.
Primary Duties and Responsibilities:
· In person and remote new deposit account openings
· Account and customer maintenance and changes
· Assist customers in completing service requests remotely
· Online banking assistance and troubleshooting
· Answer and direct incoming phone calls
· Establish a rapport with clients
· Understand, promote, and advise on the bank’s products, services, and electronic delivery channels
· Resolve customer problems confidently
· Convert service and problem resolution to sales opportunities to deepen customer relationship
· Maintain a professional manner and appearance
· Teller transactions - periodically
· Assist other departments as necessary
Hours:
Full Time: 40 hours/ week
Monday - Friday 8:15 AM – 5:00 PM
Saturday (rotating one on/two off) 8:15 AM – 12:00 PM
Requirements:· High school or equivalent (required)
· Banking experience (required)
· Customer service oriented
· Technology proficiency
· Attention to detail
· Ability to work well with others in a team environment
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