Job Description

Description

A Little About Us:

Richmark Property Management is a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best resident experience possible.

About Your Role:

This is a hands-on, full-time position with day-to-day duties that play a critical role in the success of the operations of our property management group. The successful candidate will be a self-starter who is both detailed oriented and organized, can complete assignments without requiring specific direction from leadership. You will then manage multi-family properties and their teams of on-site property management professionals.

Essential Duties and Major Responsibilities:

Financial Development & Management:

• Develops the annual budget(s) for portfolio.
• Analyzes and evaluates financial statements.
• Reconciles monthly statements against approved budget.
• Works with the Team to achieve financial performance goals.

Operational Supervision & Improvement:

• Inspects properties to ensure operational standards are met.
• Reviews financial, market, and operational reports.
• Develops and implements action plans to achieve business goals.
• Analyzes and interprets market data for trend impacts.
• Implements market plans to drive occupancy and revenue growth.

Team Leadership & Development:

• Provides leadership to Community Managers.
• Oversees interviewing, hiring, and training of team members.
• Manages team member performance in alignment with Company policies.

Staffing & Communication:

• Ensures appropriate staffing at each community.
• Promotes owner satisfaction and retention through timely reporting.
• Responds quickly to owner concerns and requests.

Property Standards & Vendor Supervision:

• Maintains property appearance and physical aspects to set standards.
• Conducts regular site and safety inspections.
• Communicates needs for capital for property upkeep.
• Supervises services from vendors, negotiating contracts, and monitoring progress.

Reporting & Miscellaneous Duties:

• Completes various human resources, financial, and administrative reports.
• Assists with other duties as needed.

Education:

• High School or equivalent is required.
• Bachelor's degree preferred.

Specialized Skills:

• Strong leadership and team building skills.
• Financial and accounting knowledge.
• Effective communication and collaboration skills.
• Proficiency in Microsoft Office Suite – Advanced Excel and Word, with excellent presentation skills.
• Attention to detail and the ability to work independently.

Supervisory Expectations:

The position has immediate oversight of 2 or more team members performing the same or directly related work as those the position leads, which includes, interviewing, hiring, training employees, planned work, assigning work, directing work, appraisal, and performance, rewarding and disciplining, addressing complaints, resolving problems.

Independence of Action:

Results are defined; the incumbent sets own goals and determines how to accomplish results with few or no guidelines to follow. Although precedents may exist, supervisor/manager provides broad guidance and overall direction.

Physical Demands and Work Environment:

• The work environment is the typical property management in an office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with clients. The employee must have a valid driver's license, a clean driving record, maintain current vehicle insurance, and be able to pass insurance guidelines for drivability.
• The employee must occasionally lift and/or move up to 15 pounds and should do so soundly and safely.

Requirements

Type of Experience Needed to be Successful:

• 5+ years of experience in managing large teams and operations.
• 1+ years of Regional Manager experience of multi-family properties (preferable Class A) required
• Experience in management software required.

Core Competencies:

• Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Detail Oriented – Consistently checks and rechecks work product for accuracy. Able to manage multiple tasks while accurately performing essential job functions. Prepares accurate and thorough reports, emails, and data as required by the position.
• Impact & Influence - Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.
• Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
• Reasoning and Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.

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