Job Description

Join to apply for the Senior General Manager role at JLL

This range is provided by JLL. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$125,000.00/yr - $150,000.00/yr

Overview

The Senior General Manager serves as a strategic leader responsible for overseeing either a large, complex premier asset or multiple properties within a campus setting that function both as client facilities and as Class A commercial assets. This role provides focused leadership and expertise to ensure exceptional service delivery, financial performance, and superior client/tenant satisfaction while implementing strategic initiatives that optimize both facility operations and asset value.

Your day-to-day tasks will include

• Develop and implement property-specific strategies that address both facility operations and commercial property management goals
• Conduct regular property inspections and performance reviews to maintain Class A standards
• Lead preparation and implementation of annual budgets for revenue, operating expenses, and capital expenses
• Maintain exceptional client and tenant relationships while serving as primary senior-level contact for stakeholders
• Supervise and mentor General Managers and other key personnel, setting clear performance expectations
• Oversee significant construction projects, including review and approval of specifications and contractor deliverables
• Implement innovative solutions and technology to enhance operational efficiency and pilot new initiatives

Physical Demands and Work Environment

• Regular property inspections requiring walking, climbing stairs, and accessing various building areas
• Office-based work with extensive computer use and documentation
• Frequent meetings with clients, tenants, and team members
• Occasional lifting and moving of materials related to property operations
• Ability to respond to emergency situations outside normal business hours
• Travel between multiple properties within assigned portfolio as needed

Required Qualifications

• Bachelor's degree required
• Minimum of 8-10 years of facility and/or property management experience
• 5+ years of experience managing teams in a complex commercial property environment
• Demonstrated success managing large scale or campus style commercial properties
• Strong financial acumen with experience managing complex budgets and P&L responsibility
• Real estate license required within the first six months (as required by jurisdiction)
• Advanced operational knowledge of building systems and commercial property management

Preferred Qualifications

• Industry accreditations (RPA, FMA, CPM) strongly preferred
• LEED AP/Accreditation preferred
• Experience with both operational management and financial oversight of significant real estate assets
• Proven track record of building and maintaining strong client relationships
• Excellent project management and organizational skills with ability to handle complex operational challenges
• Proficiency in Microsoft Office and relevant property/facility management software
• Superior leadership abilities with demonstrated success developing high performing teams

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