Job Description

Account Resolution Specialist

Looking for a fresh opportunity to launch or grow your career? Staffmark is here to help. As one of the nation's leading staffing agencies, we bring decades of experience connecting job seekers with opportunities that align with their goals. We're committed to supporting your professional growth, and we're currently hiring an Account Resolution Specialist in Perry, NY.

Schedule & Pay

• Training Schedule: MondayThursday, 8:00 am5:00 pm, and Friday, 8:00 am4:30 pm
• Post-Training Schedule: MondayThursday, 8:00 am9:00 pm, and Friday, 8:00 am7:00 pm, with one required evening shift until 9:00 pm per week
• Pay Rate: $17.20 per hour

Key Responsibilities

• Contact individuals regarding past-due accounts and discuss repayment or resolution options
• Perform skip-tracing to locate updated contact and employment information
• Manage inbound and outbound account-related calls, negotiate payment arrangements, and document all interactions
• Adhere to detailed scripts, procedures, federal and state regulations, and company policies
• Collect and verify information related to wage garnishments, litigation, and other special account situations
• Maintain accurate records and collaborate with supervisors on complex or escalated accounts

Qualifications

• High school diploma or GED required; at least one year of collections experience
• Strong communication, organization, and customer service skills
• Comfortable with typing, computer systems, and standard office software
• Detail-oriented with the ability to follow strict procedures and compliance requirements
• Ability to work independently while maintaining professionalism
• Bilingual skills are a plus

Staffmark Employee Benefits

Our client offers a range of competitive benefits to keep their teams happy, healthy, and invested. An outstanding benefits package will be disclosed upon hire. This is a direct-hire position!

Apply Today

Click Apply Now to begin our quick and easy application processyou can even apply right from your phone.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

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