Job Description

Customer Service Representative

Ecolab is looking for a Customer Service Representative to provide critical support to our customers during the sales process. As the Customer Service Representative, you will function as the liaison with our supply chain, sales and purchasing teams to quickly and efficiently answer customer questions and provide real-time assistance.

Position Details:

• Location: King of Prussia, PN
• Work Arrangement: This role follows a hybrid work model, requiring employees to be onsite 3 days per week at our King of Prussia office.
• Shift Timings: Monday to Friday; 8:30 AM - 5:30 PM

As the Customer Service Representative, you will be part of a highly engaged team covering the Ecolab Purifications, Bioprocessing and API business lines. You will partner with our Commercial teams and engage in all areas of customer service activities, including but not limited to, order management, project management, and customer engagement. You will ensure a seamless experience for the customer while collaborating with supply chain (Operations, Production Quality and Logistics), Finance, Marketing, and regulatory functions.

In this position you will also be responsible for collaborating with internal stakeholders to resolve all order related issues, utilizing interpersonal skills and professional standards to ensure the on-time delivery of product to customers in compliance with safety, quality standards and performance to scheduled targets.

You will join a highly engaged team that is the company's Champion of the Customer Experience, ensuring the company is focused on superior customer service.

What you will do:

• Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.
• Manage orders through the entire life cycle (order entry to invoice).
• Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment.
• Arrange appropriate logistics when necessary, shipping and tracking.
• Proactively mitigate customer service issues and escalate to the Customer Service Manager or Manager where appropriate.
• Be able to work in a fast-paced environment while handling high volume email communications.
• Provide exception management, such as ensuring credit issues are resolved.
• Be able to work collaboratively with a team and on your own.
• Self-motivated, proactive, problem solver.

Minimum Qualifications:

• Bachelor's degree or high school diploma and 2 years of robust customer service experience
• Excellent written, verbal and communication skills
• Be self-motivated, results oriented, and proactive.
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week).

Preferred Qualifications:

• Understanding of chemistry or other sciences
• Experience with SAP or other ERP systems.

The pay range for this position is $45,700.00 - $68,600.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.

Potential Customer Requirements Notice:

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA):

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

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