Job Description

Operations Specialist - Omni

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe that what's good for pets, people and our planet is good for Petco.

Position Overview

As an Operations Specialist - Omni you'll be responsible for the operational execution within the Pet Care Center with specific focus on our Omni channel, through the lens of Petco's vision of "Healthier Pets. Happier People. Better World." You'll ensure the efficient execution of all Omni channel processes such as Ship from Store (SFS) operations to ensure consistency with product picking, packaging, & shipping in the Pet Care Center. This role is responsible for a reduction in time spent on SFS operations due to an increased familiarity and process efficiencies. You'll assist in the receiving of merchandise & supplies to and from the store and to ensure that all merchandise & supplies are accurately stocked, and provide guest service, as necessary. This job is composed of a variety of different tasks which may be covered by operational guidelines, and while individual judgment may occasionally be required in order to complete assigned tasks, some questions are directed the Leader on Duty.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Supports the effective and efficient operations across the Pet Care Center.
• Assist in completion of daily SFS picking, packing, & shipping.
• Assist with the unloading and stocking of merchandise supplies & supplies according to operational guidelines in order to ensure that the Pet Care Center is well stocked, properly set, and that supply counts are accurate.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Adhere to and promote established safety procedures.
• Perform routine housekeeping tasks as required to maintain the professional image and appearance of the Pet Care Center, to include sweeping/mopping the floors, dusting, facing the merchandise on the shelves, back room maintenance, etc.
• Participate in the completion of quarterly and annual physical inventory counts.
• Complete Omni channel and SFS projects following policies & procedure; cleaning, planogram sets, proper labeling, signage & fixture needs of project, disposal of RTV items, appropriate hazardous waste storage and clean up.
• Analyze on-site/actual conditions in comparison to written plan, identify necessary corrections and recommend alterations as necessary and troubleshoot resolution.
• Coordination with Pet Care Center/Field partners to ensure actual fixturing, floor plan setup, stocking and SFS equipment is completed according to plan and if changes are made that they are properly communicated.
• Communicate with the Pet Care Center Leaders upon completion of day on any remaining unfinished orders, SFS WIMR screen correction information for the Pet Care Center to complete at end of day.
• Special Projects as needed.

Other Essential Duties

• Utilize Selling Behaviors . You're the key to providing an amazing guest experience within our Pet Care Center locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.
• Contribute to a Safe Environment . You'll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.
• Be a Part of a Collaborative Culture . Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
• Engage in Your Career: As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.

Education and Experience

• Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience.
• A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication skills.
• In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care.
• Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store.

Work Environment

This role is expected to provide support during key operational hours, with weekend availability. The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures.

Contacts

This position has continuous contact with the public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Start Rate: $13.00

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see the key benefits page.

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