Operations Manager- EDI/ Customer Service Job at Executive Profiles, Inc., New York, NY

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  • Executive Profiles, Inc.
  • New York, NY

Job Description

Job Description

JOB TITLE: Operations and Logistics Manager / EDI Operations Coordinator

Salary:           $90,000+

Location: New York, NY- Hybrid

A leading fashion company located in New York City offering a hybrid schedule is seeking an Operations Manager/EDI to become a vital part of our team. The ideal candidate will be responsible for optimizing operations, and managing and processing customer orders, EDI, and NuOrder ensuring accurate and timely order processing into our system and managing all channel of distribution

Responsibilities

- Collaborate all information with Sales teams to track orders and shipment status

- Analyze and review Open Order Reports to maintain efficiency.

- Manage and follow up on Bulk Orders and identify ATS opportunities,

-Work with Sales communicating any discrepancies or

- Ensure timely release of orders within the current shipping window.

- Monitor the status of inbound shipments and factory orders.

- Issue Return Authorizations (RAs) and Return to Vendor (RTVs).

- Provide Proof of Delivery (POD) and Bill of Lading (BOL) documents to international customers.

- Oversee the allocation of incoming shipments and goods.

- Maintain clear communication with the warehouse team.

- Handle Charge Backs and Credit Memos.

- Receive EDI transfers and ensure compliance.

- Generate and review the open pick ticket report.

-Follow up on back orders to ensure customer satisfaction.

SKILLS:

  • Comprehensive knowledge of EDI data structures 

  • Knowledge of business transaction lifecycles 

  • Knowledge of ERP Software, NuOrder, and B2B Platforms is a plus

  • Strong verbal and written communications skills

  • Able to troubleshoot problems

  • Strong attention to detail 

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